Background
Courtney graduated from University of Maryland College Park, with a Bachelor of Arts in Sociology and a minor in Sports Commerce and Marketing. She came to us from Verizon Telecommunications, where she excelled at the fast pace call center and specialized in retention. Courtney brings her conflict resolution and customer service skills to Deeley Group today.
Goals
Courtney is working toward her AIC-M designation – Associate in Claims Management. She recently completed the third of five tests and looks forward to completing testing in 2016.
Interesting Life Achievements
Her greatest life achievement is by far her daughter. Courtney’s most rewarding achievement is her running. In 2011, she was unable to run a mile. Since, she has run 3 half-marathons and has 2 coming up. Also, Courtney spearheaded the charitable initiative for the Ocean City Running Club, partnering with The MORE Foundation to collect and donate old running shoes that clog our closets and landfills.
Community-Family Involvement
Courtney serves as the Welcome Chair for the Ocean City Running Club. She is also a proud member of the Ocean City Elementary School PTA where her precocious daughter Lucia attends school. Her race schedule is below – and she would welcome you to join her at any of these events!
Advice for Success at Work
Courtney attributes her success at work to a dedication to remain teachable. Any obstacle, if approached with a positive attitude and as a learning opportunity, can benefit and enrich. Once the insurmountable is overcome, we become more knowledgeable and therefore a benefit to the company as a whole. Courtney also attributes her dedication to remain teachable to the incredible wealth of knowledge and experience her coworkers are willing to share. She strongly believes that remaining teachable fosters an environment that encourages the team to complement each others strengths and assist with each others weaknesses.
